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      Contact information

      Customer Service - Home 
      Monday - Friday 7 a.m. to 7 p.m. EST
      Email us


      Customer Service - Business
      Monday - Friday 7 a.m. to 7 p.m. EST


      Hearing or Speech Impaired

      711 (TTY or TDD Relay Service) 
      Report Energy Theft  800.452.2777
      Report Copper Theft  800.452.2777
      Lakes & Recreation  800.829.5253 or 800.829.LAKE
      Investor Relations  800.488.3853 
      Media Contacts  800.559.3853 
      Report Fraud and Scams  800.452.2777
      Report Environmental Concern  855.355.7042 

      Mailing addresses

      Mail Payments:
      Duke Energy Progress
      P.O. Box 1003
      Charlotte, NC 28201-1003

      Overnight or Express Mail:

      Duke Energy
      10101 Claude Freeman Dr. 225N
      Charlotte, NC 28262

      General Correspondence:
      Duke Energy Progress
      P.O. Box 1771
      Raleigh, NC 27602

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